Returns & Exchanges
At Flower Station, we want your home to bloom with beauty, so if your floral arrangement or decor doesn't meet your expectations, we offer a 30-day window for returns and exchanges. Please ensure items are in their original packaging and condition to qualify for a full refund.
Initiate Your Request
Log into your account and visit the 'Order History' section to select the items you wish to return and receive a return authorization number.
Pack Your Items
Carefully place the items in their original protective packaging, ensuring that delicate vases or artificial stems are secured to prevent damage during transit.
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location or schedule a home pickup.
Receive Your Refund
Once our team inspects the returned greenery or decor, we will process your refund to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing